{ "embeddedAppWidgetsSelectionId": [], "embeddedAppWidgetsSelection": null, "companyId": "39c0fdd7-b927-4baa-9b03-a69376715a8a", "companyName": "מפעל הפיס", "departmentId": "ef9c8f13-b89f-4617-ad37-e0f32bbecec7", "uniqueIdentifier": "00000000-0000-0000-0000-000000000000", "snippetId": "Rm7Ssd5B4boIu9F6CRPl", "snippetName": "דולציה", "snippetOrder": 1, "departments": null, "lang": null, "applicationInsightsnKey": "d9fe155f-2913-4d92-a026-0d26c449408a", "culture": "he-IL", "isEmbedded": false, "isIframeVisible": false, "parentWindowOrigin": null, "parentWindowTitle": null, "parentWindowFullUri": null, "enableAccessibilityPlugin": false, "tags": null, "isHandledByWidget": false, "allowedFileExtensions": [ ".doc", ".docx", ".json", ".pdf", ".pps", ".ppsx", ".ppt", ".pptm", ".pptx", ".xlsx", ".msg", ".wav", ".jpg", ".jpeg", ".mov", ".mp3", ".avi", ".mp4", ".gif", ".png", ".bmp", ".tif", ".tiff", ".flv", ".wmv", ".m4v", ".ogg", ".flac", ".mpg", ".mpeg", ".m4a", ".xlsm", ".opus" ], "protocolsSettings": [ { "queueAlways": false, "queueOutOfWorkingHours": false, "queueNoOnlineAgents": false, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 1, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 0 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "1.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": true, "pendingStatus1stAlert": "01:00:00", "closePendingStatusAfter": "00:30:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 6, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 1 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "1.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": true, "pendingStatus1stAlert": "01:00:00", "closePendingStatusAfter": "00:30:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 7, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 2 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": true, "reopenAfterClosedDuration": "1.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 2, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": true, "pendingStatus1stAlert": "3.00:00:00", "closePendingStatusAfter": "2.00:00:00", "SLA": "1.00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": true, "queueOrder": 1, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 3 }, { "queueAlways": false, "queueOutOfWorkingHours": false, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": true, "reopenAfterClosedDuration": "00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": true, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "00:02:00", "closePendingStatusAfter": "00:03:00", "SLA": "00:02:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "1.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 5 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": true, "reopenAfterClosedDuration": "00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "02:00:00", "closePendingStatusAfter": "3.00:00:00", "SLA": "00:03:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "4.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 2, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 6 }, { "queueAlways": false, "queueOutOfWorkingHours": false, "queueNoOnlineAgents": false, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": true, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "01:00:00", "closePendingStatusAfter": "00:30:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": true, "queueOrder": 8, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 7 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 9 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 10 }, { "queueAlways": false, "queueOutOfWorkingHours": false, "queueNoOnlineAgents": false, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 1, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 11 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": true, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "02:00:00", "closePendingStatusAfter": "01:00:00", "SLA": "00:03:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 12 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "02:00:00", "closePendingStatusAfter": "01:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 7, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 13 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "02:00:00", "closePendingStatusAfter": "01:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 7, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 14 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 15 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": true, "moveToQueueAgentOffline": true, "moveToQueueAgentOnBreak": true, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 1, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": true, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": true, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": true, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": true, "enablePendingStatus": true, "pendingStatus1stAlert": "02:00:00", "closePendingStatusAfter": "01:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 7, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 16 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 0, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 17 }, { "queueAlways": false, "queueOutOfWorkingHours": true, "queueNoOnlineAgents": true, "moveExisitingToQueueOutOfWorkHours": false, "moveToQueueAgentOffline": false, "moveToQueueAgentOnBreak": false, "isEnabled": false, "reopenAfterClosedDuration": "2.00:00:00", "moveToQueueWhenAwakenAgentOffline": false, "assignQueuedTickets": 2, "assignTicketsFromQueueOutOfWorkingHours": false, "enableAutoReplyOwnerOnBreak": false, "enableAutoReplyOwnerOffline": false, "sendIntroductionMessageWhenAssigned": false, "enableIntroductionMessage": false, "enableIntroductionMessageInitiatedByAgent": false, "enableAutoReplyDepartmentClosed": false, "enableSoundAlertWhenQueued": false, "enableTicketClosedMessage": false, "enableUserReplaceMessage": false, "enableTicketReopenedMessage": false, "enablePendingStatus": false, "pendingStatus1stAlert": "00:00:00", "closePendingStatusAfter": "00:00:00", "SLA": "00:00:00", "queueUserId": "00000000-0000-0000-0000-000000000000", "botEnabled": false, "botUserId": "00000000-0000-0000-0000-000000000000", "AutoCloseInactiveTicketsAfter": "60.00:00:00", "AutoCloseInactiveBotTicketsAfter": "00:30:00", "enableBotOutOfWorkingHours": true, "enableNonTicketMessages": false, "enableOutboundTickets": false, "queueOrder": 3, "disableSzoonedRepenOnCustomerMsg": false, "sendHaventForgottenQueueMsgInMin": "00:00:00", "lastUpdate": "0001-01-01T00:00:00", "protocolType": 18 } ], "defaultParticipantMessage": null, "usePhoneNumber": false, "isPhoneNumberOptional": false, "field1": null, "field2": null, "field3": null, "field4": null, "field5": null, "field6": null, "field7": null, "field8": null, "field9": null, "field10": null, "field1Title": null, "field2Title": null, "field3Title": null, "field4Title": null, "field5Title": null, "field6Title": null, "field7Title": null, "field8Title": null, "field9Title": null, "field10Title": null, "field1Hint": null, "field2Hint": null, "field3Hint": null, "field4Hint": null, "field5Hint": null, "field6Hint": null, "field7Hint": null, "field8Hint": null, "field9Hint": null, "field10Hint": null, "enableField1": false, "enableField2": false, "enableField3": false, "enableField4": false, "enableField5": false, "enableField6": false, "enableField7": false, "enableField8": false, "enableField9": false, "enableField10": false, "enableParticipantMessage": false, "isParticipantMessageOptional": false, "participantName": null, "participantEmail": null, "participantPhoneNumber": null, "enableParticipantName": false, "isParticipantNameOptional": false, "disableSurvey": false, "webRTCProvider": 2, "isPasswordNeeded": false, "bannerImage": null, "bannerImage_fileIdentifier": null, "bannerHref": null, "logoType": "SnippetLogo", "logoUri": "https://glassix-private-prod.s3.eu-central-1.amazonaws.com/15012406122175_mpaislogot_qmofkkwt_ec5ee402-18aa-4492-ae95-43f183279227.png?X-Amz-Expires=21600&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAQ5NFYO37DHIHUM5Q/20260429/eu-central-1/s3/aws4_request&X-Amz-Date=20260429T074533Z&X-Amz-SignedHeaders=host&X-Amz-Signature=9f54590c5367871b94e1591686c739c82a7c7e2023aaf2ff0610882e5d8a3a9a", "logoUri_fileIdentifier": "15012406122175_mpaislogot_qmofkkwt_ec5ee402-18aa-4492-ae95-43f183279227.png", "companyLogoUri": "https://glassix-private-prod.s3.eu-central-1.amazonaws.com/06022408375227__ffjssvmd_218cb97a-feaf-495c-ad56-c902f91731cf.png?X-Amz-Expires=21600&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAQ5NFYO37DHIHUM5Q/20260429/eu-central-1/s3/aws4_request&X-Amz-Date=20260429T074533Z&X-Amz-SignedHeaders=host&X-Amz-Signature=78e0c2c092ca13e6478a0778f097e94718a4673b1775d42a7ac44429a5261c7a", "agentMaleProfileIconUri": null, "agentFemaleProfileIconUri": null, "disableAgentProfileIcon": false, "newConversationWithoutForm": false, "conversationImagePatternBackgroundUri": null, "newConversationFormImagePatternBackgroundUri": null, "newConversationFormBackgroundColor": null, "newConversationFormFooterBackgroundColor": null, "newConversationFormInputBackgroundColor": null, "disableInputOnUnassignedTicket": false, "disableProtocolChange": false, "enableAudioRecorder": false, "disableFileUpload": false, "disableImageUpload": false, "conversationsListShowFieldNumber": 0, "enableSoundNotification": false, "baseColor": "#1B80C4", "_baseColor": "#1B80C4", "fontFamily": "Rubik,Helvetica,Arial,Noto Color Emoji,Apple Color Emoji,Segoe MDL2 Assets,Segoe UI Emoji,Segoe UI Symbol,sans-serif", "_fontFamily": "Rubik", "baseFontSizePxl": "16px", "_baseFontSizePxl": "16px", "headerBackgroundColor": "#FFFFFF", "_headerBackgroundColor": "#FFFFFF", "headerFontColor": "#1B80C4", "_headerFontColor": "#1B80C4", "conversationsListBackgroundColor": "inherit", "inputContainerBackgroundColor": "#FBFBFB", "_inputContainerBackgroundColor": "#FBFBFB", "inputContainerButtonsColor": "#737376", "_inputContainerButtonsColor": "#737376", "inboundMessageBackgroundColor": "#F5F5F6", "_inboundMessageBackgroundColor": "#F5F5F6", "outboundMessageBackgroundColor": "#AAD7EE", "_outboundMessageBackgroundColor": "#AAD7EE", "conversationBackgroundColor": "#FFFFFF", "_conversationBackgroundColor": "#FFFFFF", "conversationImagePatternBackground": "", "newConversationBackgroundColor": "#FFFFFF", "newConversationImagePatternBackground": "", "newConversationFooterBackgroundColor": "#FFFFFF", "newConversationInputBackgroundColor": "#FBFBFB", "disableOpenNewTicket": false, "disableOpenNewTicketInWidgetWebViaSMS": false, "disableLiveVideo": true, "isWelcomeScreenEnabled": true, "welcomeScreenPattern": "no-pattern", "_welcomeScreenPattern": "svg-pattern-2.svg", "welcomeScreenTitle": null, "_welcomeScreenTitle": "שלום 👋", "welcomeScreenSubtitle": "כאן השירות הדיגיטלי", "_welcomeScreenSubtitle": "נשמח לסייע בכל נושא", "welcomeScreenTitleBackground": "#293A91", "_welcomeScreenTitleBackground": "#1B80C4", "welcomeScreenAvatar": null, "welcomeScreenAvatar_fileIdentifier": "", "isWelcomeScreenChannelsEnabled": false, "responseTimeMessage": "מענה ממוצע תוך מספר דקות", "_responseTimeMessage": "מענה ממוצע תוך מספר דקות", "isSpecialMessageEnabled": true, "specialMessageText": "במהלך השיחה נשתמש במידע אישי ממערכות מפעל הפיס. \nהצ'אט מבוסס בינה מלאכותית, ולפעמים גם הוא טועה 😊 לכן מומלץ לאמת מידע מול גורם מוסמך. כמובן שאפשר למצוא מידע אודות המנוי שלך גם באזור האישי.\n", "_specialMessageText": "זמני התגובה שלנו איטיים מהרגיל.\nאנחנו עושים מאמצים על מנת לענות לך בהקדם.\n", "chatHeaderTitle": null, "_chatHeaderTitle": "שיחת צ'אט", "keepChatHeaderTitleAfterConversationWasOpened": false, "sendSameOriginLinksAsEvent": false, "allowVoiceCalls": false, "hideOriginalTextButton": false, "enableInputAutoFocus": true, "accessibilityPluginColor": "#1B80C4", "_accessibilityPluginColor": "#1B80C4", "channelSelections": null, "conversationalFlowIdDuringWorkingHours": "e0108115-6786-47a4-b443-303f9ab2d8d7", "conversationalFlowIdOutsideWorkingHours": "e0108115-6786-47a4-b443-303f9ab2d8d7", "widgetWrapperOptions": { "companyId": "39c0fdd7-b927-4baa-9b03-a69376715a8a", "snippetId": "Rm7Ssd5B4boIu9F6CRPl", "culture": "he-IL", "disabled": false, "tenantId": null, "businessHours": { "id": 0, "protocolType": 5, "dayOfWeek": 3, "start": "08:00:00", "end": "17:00:00", "localDateTimeOffsetInSeconds": 10800, "_start": "08:00:00", "_end": "17:00:00", "_currentDepartmentLocalTime": "11:43:09" }, "disableNotWorkingHours": false, "verboseLogging": false, "disableIntroductionMessage": false, "disableIntroductionMessageOnMobile": true, "introductionMessageText": null, "_introductionMessageText": "היי 👋,\nכיצד נוכל לסייע לך?", "chatNowPromptText": null, "_chatNowPromptText": "לחץ כאן לשיחה עם נציג אנושי", "setWidgetAsVisibleTimeoutInMiliseconds": 0, "width": null, "height": null, "maxHeight": null, "_maxHeight": "590px", "position": null, "_position": "right", "bottom": "60px", "_bottom": "30px", "side": "40px", "_side": "30px", "launcherColor": null, "_launcherColor": "#1B80C4", "launcherSize": "120px", "_launcherSize": "60px", "launcherIcon": "https://glassix-private-prod.s3.eu-central-1.amazonaws.com/15012406184151_manuychatb_069y0axg_febde91c-fd64-400c-a4df-80589c43369e.png?X-Amz-Expires=21600&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAQ5NFYO37DHIHUM5Q/20260429/eu-central-1/s3/aws4_request&X-Amz-Date=20260429T074533Z&X-Amz-SignedHeaders=host&X-Amz-Signature=66c5f284b8c944c14e8b11bb8d8c825559d44eb1138af124424bec680b249555", "launcherIcon_fileIdentifier": "15012406184151_manuychatb_069y0axg_febde91c-fd64-400c-a4df-80589c43369e.png", "launcherIconPreference": 3, "mobileLauncherSize": "90px", "_mobileLauncherSize": "60px", "mobilePosition": null, "launcherButtonAriaLabel": null, "_launcherButtonAriaLabel": "צ'אט", "launcherButtonCloseAriaLabel": null, "_launcherButtonCloseAriaLabel": "סגירת צ'אט", "tags": null, "conversationalFlowId": "e0108115-6786-47a4-b443-303f9ab2d8d7", "showTextareaInIntroductionBubble": null, "_showTextareaInIntroductionBubble": false, "currentDateTime": "2026-04-29T08:43:09.2335715Z", "staticHost": "https://static.glassix.com", "temp_enableNewWidgetDesign": false }, "randomGuid": "00000000-0000-0000-0000-000000000000" }