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  "_welcomeScreenSubtitle": "נשמח לסייע בכל נושא",
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    "introductionMessageText": "היי 👋,\nאיך נוכל לעזור לך?",
    "_introductionMessageText": "היי 👋,\nכיצד נוכל לסייע לך?",
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    "_chatNowPromptText": "לחץ כאן לשיחה עם נציג אנושי",
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    "_launcherButtonAriaLabel": "צ'אט",
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}